|Destination||Package Dimensions||Shipping Method||Cost|
|UK||Packages til 5kg||DHL/DPD||7.50 £|
|Packages til 10kg||DHL/DPD||9.50 £|
|Packages til 20kg||DHL/DPD||13.00 £|
|Packages til 31,5 kg||DHL/DPD||19.00 £|
Austria, Belgium, Germany, Netherlands,
Luxemburg, Denmark, France,
Italy, Vatican city,
Monaco, Czech Republic, Polands, Slovenia
|Packages til 5kg||DPD||14.00 £|
|Packages til 10kg||DPD||17.00 £|
|Packages til 20kg||DPD||25.00 £|
|Packages til 31,5 kg||DPD||35.00 £|
|Packages til 0,5 kg : Thinner than 20mm||Certified mail||8.00 £|
|Packages til 1kg : Thinner than 20mm||Certified mail||12.00 £|
|Packages til 2kg : Thinner than 20mm||Certified mail||19.00 £|
|Packages til 5kg||Packages international||34.00 £|
|Packages til 10kg||Packages international||37.00 £|
|Packages til 20kg||Packages international||45.00 £|
|Packages til 31,5kg||Packages international||55.00 £|
`Customer` means a legal entity (otherwise referred to as `you` and `your`) who enters into a Contract with us to buy Goods or Services.
`Contract` means any contract between you and us for the sale and purchase of Goods or Services, incorporating these Terms.
`Goods` means any goods agreed in the Contract to be supplied to you by us.(Including any part or parts of them)
`Order` means an order for Goods or Services made by you in accordance with these Terms.
`Order Confirmation` means our written acceptance of your Order.
`Services` means services and support provided by us to you.
Our/We/Us: LabelHeaven Ltd.
These Terms and Conditions govern your use of the LabelHeaven.co.uk website and your relationship with Labelheaven.co.uk (LabelHeaven Ltd., we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Labelheaven.co.uk website.
Your use of any information or materials on this website is entirely at your own risk, for which LabelHeaven Ltd. shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. The LabelHeaven.co.uk site is without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
In particular, we disclaim all liabilities in connection with the following:
Incompatibility of the LabelHeaven.co.uk Site with any of your equipment, software or telecommunications links; Technical problems including errors or interruptions of the LabelHeaven.co.uk Site; unsuitability, unreliability or inaccuracy of the LabelHeaven.co.uk Site; inadequacy of the LabelHeaven.co.ujk to meet your requirements To the full extent allowed by applicable law, you agree that LabelHeaven Ltd. will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the LabelHeaven.co.uk Site.
The company shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit, whether as a result of the company negligence or otherwise. Insofar as is permitted by law where work is defective for any reason, including negligence, LabelHeaven Ltd liability (if any) shall be limited to rectifying such defect. Where the company performs its obligations to rectify defective work under this condition the customer shall not be entitled to any further claim in respect of the work done nor shall the customer be entitled to treat delivery thereof as a ground for repudiating the contract, failing to pay for the work or cancelling further deliveries.Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and LabelHeaven Ltd shall not be liable to you for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
Although LabelHeaven Ltd. aims to offer you the best service possible Neither Labelheaven Ltd nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your access to the LabelHeaven.co.uk Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. LabelHeaven.co.uk will attempt to restore the service as soon as we can. If a fault occurs in the service you should report it to the Customer Services (see below for contact details). We will try to correct the fault as soon as we can.
You must ensure that the details provided by you on registration or at any time are correct and complete.You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
The prices payable for the goods that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed in the Help section inside the “P&P” of the web site
We make every effort to ensure that all prices and descriptions quoted on our website are correct and accurate. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that we may already have accepted your Order and/or received payment from you. Our liability in that event will be limited to the return of any money that you have paid in respect of the Order.
In the case of a manifest error in relation to price, you will be entitled to purchase the Goods or Services by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered. A `manifest error`, as the term is used in this clause, means, in relation to an incorrect price, a price quoted in error by us which is more than 20% less than the price that would have been quoted had the mistake not been made.
Price Variation on individual inquiries/all inquiries received All offers on all inquiries received are estimates. All estimates are based on the company`s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs. All our Offers are not binding.
LabelHeaven Ltd reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.
LabelHeaven.co.uk shall not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods or Services, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.
If we are unable to provide you with your Goods within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the delivery of the Goods or either of us may decide to terminate the Order in which case we will return any prepayments that you have made in full.
If for any reason beyond LabelHeaven Ltd. reasonable control, LabelHeaven Ltd are unable to supply a particular item, we will notify you as soon as possible.
When you place an Order for Goods or Services, this will be regarded as an offer by you to purchase the Goods or Services subject to these Terms and we shall not be obliged to accept your offer at our discretion. We will send you an Order Acknowledgement on receipt of your Order. This is not an order confirmation or order acceptance by us. We will accept your offer and create a Contract with you by sending to you an Order Confirmation once we have confirmed availability of the Goods or Services. We reserve the right to obtain Prepayment before providing you with any Goods or Services. The Order Confirmation will be binding on you.
We make every effort to supply the Goods as advertised but reserve the right to supply the Goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer. Any such minor variation will not give you the right to cancel or rescind any Order or Contract made with us. Images of Goods are provided for illustrative purposes only and the actual Goods you receive may differ from the image displayed on our website, especially with generic products. When you place an Order, you are undertaking to us that all details you provide to us for the purpose of purchasing Goods or Services are correct and that there are sufficient funds or credit facilities to cover the cost of any Goods or Services you order from us.
Other than in accordance with clause, we do not accept cancellation of orders by Business Customers once an Order Confirmation has been sent as many Orders are dispatched on the same day the Order is placed. We cannot accept cancellation of an Order for bespoke Goods which have been produced to your specific requirements.
As a consumer you may cancel your Contract with us for the Goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel Your Contract You must notify us in writing prior to returning any goods to us. Any cancelled Goods sent to the wrong address will not be accepted. Please ask us in your written message before you return the goods to us.
If you have received the goods before you cancel your contract, you must send the goods back to the address we specify unused in a good and resaleable condition and in their original packaging at your own cost and risk as soon as possible. If you cancel your contract before you receive the Goods but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to the address We specify at Your own cost and risk as soon as possible. If it is not convenient for you to return the goods to us, you may request us to collect the goods but we are under no obligation to do so and we are entitled to make a charge for any such collection. Once you have notified us that you are cancelling your contract, any sum paid to us, will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us or our suppliers unused in their original packaging and in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, We shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
LabelHeaven Ltd may reject any film, disks, paper, plates or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged. The company shall not be responsible for checking the accuracy of supplied input from an electronic file unless otherwise agreed.
If an electronic file is not suitable for outputting on equipment normally adequate for such purposes without adjustment or other corrective action the company may make a charge for any resulting additional cost incurred. customer's property and all property supplied to the printer by or on behalf of the customer shall while it is in the possession of the company or in transit to or from the customer be deemed to be at customer's risk unless otherwise agreed and the customer should insure accordingly.
LabelHeaven Ltd. shall be entitled to make a reasonable charge for the storage of any customer's property left with the company before receipt of the order or after notification to the customer of completion of the work. Proofs of all work may be submitted for customer's approval and LabelHeaven Ltd. shall incur no liability for any errors not corrected by the customer in proofs so submitted. customer's alterations and additional proofs necessitated thereby can be charged extra. When style, type or layout is left to the company`s judgement, changes therefrom made by the customer can be charged extra. LabelHeaven Ltd will inform you before charges arise. Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed.
It is the customer's responsibility to maintain a copy of any original electronic file.
LabelHeaven Ltd. shall use reasonable endeavours to despatch Goods to you by the estimated delivery date, but time shall not be of the essence for delivery and LabelHeaven Ltd. shall not accept liability for failure to deliver within the stated time or on a stated day where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times.
If a delay is likely, we shall contact you and advise of the delay. You will not be entitled to damages or compensation if delivery of Goods does not occur on the estimated delivery date.
If we are unable to deliver the Goods within 30 days of the estimated delivery date, you will, as your sole remedy, be entitled to cancel the Order and require any monies paid to us in respect of that Order to be refunded. In order to cancel, you must send written notice of cancellation to us after the estimated delivery date but before actual delivery of the Goods or notification from us that the Goods are ready for delivery.
Delivery is deemed to take place when the Goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.
You are required to be able to accept the Goods when they are ready for delivery within Normal Working Hours. Normal Working Hours means 9am to 5pm on a Working Day. Working Day means Monday to Friday, excluding Bank or other Public holidays. Ownership of the Goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of: the Goods; and all other sums which are or which become due to us from you on any account.
Until ownership of the Goods has passed to you, you must: hold the Goods on a fiduciary basis as our bailee; and store the Goods (at no cost to us) separately from all other goods of yours or any third party in such a way that they remain readily identifiable as our property; not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and maintain the Goods in satisfactory condition and keep them insured on our behalf for their full price against all risks to our reasonable satisfaction. On request you shall produce the policy of insurance to us. You may resell the Goods before ownership has passed to you solely on the following conditions: Any sale shall be effected in the ordinary course of your business at full market value and any such sale shall be a sale of our property on your own behalf and you shall deal as principal when making such a sale. Your right to possession of the Goods shall terminate immediately if you have a bankruptcy order made against you or if you make or know of any arrangements in respect of your actual or possible insolvency, liquidation, winding up or other arrangements with your creditors. In the event that you have failed to make full payment for Goods by the due date, then as long as monies remain outstanding, we reserve the right to enter your premises at your expense and recover from there all Goods which remain our property. Without prejudice to other remedies, if the customer becomes insolvent (namely, being a company is deemed to be unable to pay its debts or has a winding up petition issued against it or has a receiver, administrator or administrative receiver appointed to it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him) this company shall have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him. Any unpaid invoices shall become immediately due for payment.
If you cannot accept delivery, we may re-arrange delivery provided that we reserve the right to charge you for any delivery costs incurred. Upon delivery of the Goods, you will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is your responsibility to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, you should either note this on the Proof of Delivery or refuse delivery of the Goods.We shall not be liable for discrepancies or damage evident on delivery where you accept delivery and sign the Proof of Delivery without amendment. You may request a Proof of Delivery, provided that this request is made within 30 days of the dispatch confirmation and we shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.
You should notify us immediately and in any event no longer than 48 hours after delivery in the event that Goods are found to be damaged on delivery, items are missing or the Goods are not as specified in the Order Confirmation. If you need to return any Goods, then please see our Returns policy below.
All other claims must be made to the company within 28 days of delivery. The company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that it was not possible to comply with the requirements and the claim made as soon as reasonably possible. Any claim in respect thereof must be made in writing to LabelHeaven Ltd. Should work be suspended at the request of or delayed through any default of the customer for a period of 30 calendar days the company shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage If you fail to make any payment due to us by the due date for payment (`the due date`), then we may charge you interest on the overdue amount at the rate of 8% per annum above the Bank of England`s base lending rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount.
Standard order returns (stock items)
If you are unhappy with your standard order item upon delivery, you may return it. If you return the item unused within 14 days of delivery we will refund you the amount of the merchandise less postage. Standard products are the products that are not produced specifically for you. Products that are not standard are printed address labels, woven or printed fabrics labels, printed stickers, etc. After the expiration of the waiting period, the purchase agreement is binding. This is solely reliant on the items being still in new, unused condition.
The products you return should be undamaged, unprinted and in the original packaging (the cellophane or the seal may not open). The products must be complete, Unused and undamaged. When in doubt leave the products in the unopened, original packaging otherwise they can not be returned and / or exchanged. When exchanging items the shipping costs will be re-charged. Opened items that do not meet the above conditions remain your property. For products intented to be printed by you such as A4 sticker sheets, photo paper, labels etc., we expect to receive the correct number of of sheets to be returned. So only unopened packaging can be returned.
If the wrong products have been sent to you, you may return the goods unused within 28 days and we will send you the correct ones by return. The postage paid by yourself to return the labels may be deducted from the invoice total.
You can return labels to:
Higher Swan Lane
Bolton BL3 3BJ
Metal, film and other materials owned by LabelHeaven Ltd and used by LabelHeaven Ltd in the production of type, plates, film-setting, negatives, positives and the like shall remain there exclusive property. Such items when supplied by the customer shall remain the customer's property.
Type may be distributed and lithographic or photogravure film and plates, tapes, disks or other work effaced immediately after the order is executed unless written arrangements are made to the contrary. LabelHeaven Ltd shall not be required to download any digital data from his equipment or supply the same to the customer on disk, tape or by any communication link unless written arrangements are made to the contrary.
Data Protection & Data Security. Data is maintained under the provisions of the Data Protection Act (1998)
Information Automatically Logged. We may use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help gather broad demographic information. A cookie is used for identification.
Registration and data sharing. Our site registration and Inquiry/Order form requires you to give us contact information (such as name, email, and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account reference and transaction values). This data is securely stored for use in all our marketing communications and analysis databases.
LabelHeaven Ltd may share your information with selected third parties outside LabelHeaven Ltd., in order that they may contact you to let you know about goods or services which may be of interest to you. Please contact us if you wish to opt out of receiving such information.
Please note that we may record and monitor inbound and outbound calls and electronic traffic for training purposes.
Trade names and trade marks
Trade names and marks (other than ours) are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use systems and machines associated with such products.
Both parties hereby acknowledge the intellectual property rights of suppliers and manufacturers of the Goods appearing in our sales literature and on our website.
All trademarks reproduced in this website, which are not the property of, or licensed to LabelHeaven Ltd, are acknowledged on the website.
The content of the LabelHeaven.co.uk Site is protected by copyright, trade marks, database and other intellectual property rights. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.You may retrieve and display the content of the LabelHeaven.co.uk Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the LabelHeaven.co.uk Site without written permission from LabelHeaven Ltd..You must not upload any material that will breach any third party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights. LabelHeaven Ltd reserves the right to use your images for advertising purposes but will not resell them under any circumstances. LabelHeaven Ltd is entitled to display all artwork made for a customer on Labelheaven.co.uk internet page or with selected third parties outside LabelHeaven.co.uk site.
LabelHeaven Ltd shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
LabelHeaven Ltd shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall include (without limitation) any amounts paid on a lawyer's advice in settlement of any claim that any matter is libellous or such an infringement.
Labelheaven.co.uk makes no promise that materials on LabelHeaven.co.uk Site are appropriate or available for use in locations outside the United Kingdom, and accessing the LabelHeaven.co.uk Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws
TheLabelHeaven.co.uk Site include links to other websites or material which are beyond its control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). LabelHeaven Ltd is not responsible for content on the Internet or World Wide Web pages on the any other site outside the LabelHeaven.co.uk Site. You may not create a link to this website from another website or document without [business name]`s prior written consent.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. LabelHeaven Ltd. may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. If you do not wish to accept the new Terms and Conditions you should not continue to use the LabelHeaven .co.uk Site and the Online Store. If you continue to use the LabelHeaven.co.uk Site after the date on which the change comes into effect, your use of the LabelHeaven.co.uk Site indicates your agreement to be bound by the new Terms and Conditions.
These Terms and Conditions do not affect your statutory rights.
Nothing in this paragraph applies to LabelHeaven Ltd. liability in respect of products sold through the Online Stores.
Nothing in these Terms and Conditions shall exclude LabelHeaven Ltd. liability for personal injury or death caused by its negligence.
LabelHeaven Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
If any part of theses Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.
You confirm that, in agreeing to accept the Terms, you have not relied on any representation save insofar as the same has expressly been made a part of these Terms and you agree that you shall have no remedy in respect of any representation. Nothing in these Terms shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a part of the Terms.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
If you breach these Terms and Conditions and LabelHeaven Ltd. ignores this, LabelHeaven Ltd. will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
You must not transfer any contract made with us under these Terms, as it is personal to you, without written authority from us. This authority will not be refused without good reason.
These Terms shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
The LabelHeaven.co.uk Site is owned and operated by LabelHeaven Limited a company registered in England and Wales whose registered office is at
Higher Swan Lane,
Bolton BL3 3BJ,
Director: Jörg Schnakenberg
Our company registration number: 5865250
Contact Information for LabelHeaven Ltd.
Higher Swan Lane,
Bolton BL3 3BJ,
Tel 01252 714943,